Hello I’m Elaine Kung. We continue with our series on SHINE Your Talk! How do we communicate so that we could best represent our personal brand, our Christian faith and our character. We finished the last eight sessions as an introduction. We talked about some sticky situation at work. How do we handle and communicate? We talked about the SHINE - the correct communication value that's high emotional quotient, EQ, versus the GROANS, the negative communication value that we do not want to use. That's a low EQ. And we had some brief introduction on ABCDE communication skills. We explained the six question we should ask when we are in sticky situations that represent REASON in an acrostic. Then we covered in detail, how do we do effective one-on-one meetings with your boss? And we're gonna dive much deeper into working with our boss now. How do we lead up? And then what are the approach, the benefit of conflict resolution......