Hello, I’m Elaine Kung. We continue to learn how to SHINE Your Talk! to excel in your leadership and workplace communication using biblical and practical skills. This will help address these needs and give us the benefit to practice leadership and influence at work, to build trusted relationships and speak up with confidence, persuasion and earn respect, the best way to solve conflicts and gain agreement, and then how to overcome frustration when we feel like we're not seen or heard.

And we'll look at some sticky situations. We learn to lay some groundwork and good foundation to understand when we communicate, it isn't just about talking. In fact, as we know, from James 1:19 that we should be quick to listen, slow to speak, and slow to become angry. God created us with two ears and 1 mouth for a reason that we are to listen at least twice as much as our speaking. So we want to listen more than our speaking when we communicate. So communication has a lot to do with good listening......

Questions and Comments

1. How will you apply the REASON questions and 7 steps to respond to your boss’ criticism?  
2. Think of an example how to offer unsolicited feedback using these 5S steps?  5S: Select your timing, Secure the boss’ permission, Share specifics, Show team benefits, Summarize your agreement
3. In preparing how to tell your boss that they are wrong, what would you Start doing? Stop doing?  Do more?  Do less?